Inquiry

Technical Service Hall

Technical Service Mission:
Using our knowledge on power supply to provide professional consultancy and total power solution to customers in all fields, solving every issue related to power requirements, and helping customers successful design in their products with the power solution we provided.

Technical Service Team:
MEAN WELL as the global leader in the standard power industry. Technical staffs are all over the world to provide customers the best service on power solution recommendation, technical consultancy, and modification evaluation. The global technical support network formed by 5 branch offices, 12 local representatives and over 100 authorized distributors, providing customers close and fast support.

Technical Service Guideline:
● Fast Response – Technical questions will be replied in 24 hours (1 working day)
● Local Support – Branch offices, local representatives, and authorized distributors dedicated in local market and regulation knowledge, provide effective support without borders.
● Power Profession – MEAN WELL focus on power supply. Staffs equip with the right knowledge to all power inquiries.
● Accountability – Technical staffs are dared to take challenges and do the best to fulfill customer requirements.

Team Members

 

 

 

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Willard Wu
Technical Service
Taiwan

Tel: +886-2-2299-6100
ext.374
Willard@meanwell.com

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Wei Qiang Wu 
Technical Service
Mid/South/West China

Tel: +86-20-3773-7100
400-800-3608
RMA@meanwell.com.cn

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Eris Wu
Global Customer Service Center

Tel: +886-2-2299-6100
ext.350
Eris@meanwell.com

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Tony Hsieh 
Technical Service
Asia & Oceania

Tel: +886-2-2299-6100
ext.375
Tony@meanwell.com

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Zhen Dong Wang 
Technical Service
East & North China

Tel: +86-512-6508-8600
ext.408
wangzd@meanwell.cc

 

 

 

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Hank Lan
Technical Service
EMEA

Tel: +31-20-758-6000
ext.750
hank@meanwell.eu

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Brian Lu 
Technical Service
USA

Tel: +1-510-683-8886
ext.212
brian@meanwellusa.com

Technical Support

FAQ

Please click into the links below

Tech Insights

What is KNX Data Secure?

By advancing smart control technology, many incredible technologies only shown in movies in the past have now been realized. Nowadays these intelligent control applications in buildings are becoming more versatile in daily life. However, unsecured or vulnerable systems can be attacked by an unauthorized third party, and leads to data breaches and invasion of privacy. User’s personal and property safety is therefore at risk. To fulfil the demand of transmitting data in a secure way, KNX Secure has been developed to respond to current and future challenges regarding cyber security in building automation.

Read more

Media Center

DLC-02 Demonstration  — 
All-in-One Digital Smart Lighting Controller for Building Automation

With the market trend of 5G and smart home applications, the digital lighting system and building automation have attracted more attention. In order to enhance a better attraction, as well as a total solution demonstration to end users of the All-in-One digital lighting controller that is built for digital lighting system and building automation. The DLC-02 series can be perfectly matched with any DALI-2 and KNX-certified related products.

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LCM & PWM IoT Series Demonstration  — 
Bluetooth Mesh LED Drivers for Wireless Lighting Applications

As the 5G telecommunication booms, lighting products is expected to integrate with more intelligent control. The luminaires are no longer just lighting tools. Intelligent lighting is the market trend no matter in wired or wireless control. The ultimate goal is to integrate all lighting fixtures and home devices into the same network and control these devices through the APP. Users can easily control the lights, achieving energy, and asset management. The video demonstrates MEAN WELL's wireless lighting solutions and applications.

More Information

 
 

KNX Product Demonstration —
KNX Power Supply, KNX Devices and KNX LED Drivers for Smart Building

This demonstration gives an overview of MEAN WELL KNX products including the world's first KNX compatible LED CC driver – LCM-25KN. On top of that KNX power KNX-40E-1280D and KNX CV LED driver PWM-60KN are introduced which shows the unlimited possibilities in your smart home control.

KNX DEMO KIT Brochure (PDF)