Inquiry

C4. Product & Technical Service Center

Person in charge:  Eris Wu     eris@meanwell.com

+886-2-2299-6100 #350

Technical Service Mission:
Using our knowledge on power supply with MEAN WELL ESG company resources to provide professional consultancy and total power solution to customers in all fields.

Technical Service Guideline:
● Fast Response – Technical questions will be replied in 24 hours (1 working day)
● Local Support – SDG partner dedicated in local market and regulation knowledge, provide effective support without borders.
● Integration Service – MEAN WELL's technical service personnel have expertise in power system integration and provide customer service with system integration, safety and EMC verification.
● Accountability – Technical staffs are dared to take challenges and do the best to fulfill customer requirements.

Technical Service Team:
MEAN WELL Technical staffs are all over the world to provide customers the best service on power solution recommendation, technical consultancy, EMC validation  and modification evaluation.

3+N Products Application

MEAN WELL has more than 10,000 standard power supply models and a global professional technical service team. Through relevant technical consulting services, it can provide products and combined system solutions according to customer needs. 3+N products cover Rack Power, Modular Power and System Power and other products. They are combined with digital intelligent controllers or combined with more than 10,000 standard power supply models to provide multi-industry applications. The product strategy uses software, system, solution, and service as the framework to provide customers with system solutions that are cost-effective, high-yield, and high-added value.


More Information

 
 
 
 

Technical Support & Tech Insights

Technical Support

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After-sales Service

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Tech Insights

Modbus Communication(1):
Modbus RTU Practical Application Instructions

Modbus is a serial communication protocol released by Modicon Corporation (formerly Schneider Electric) in 1979. Open to the public, free of copyright restrictions, and simple to implement and manage, Modbus has emerged as a prominent industrial communication protocol standard and is widely utilized for communication between industrial electronic devices. Modbus is merely a protocol framework; there are other versions as well, such as Modbus RTU and Modbus/TCP.

Read more DRS-240/480 Series Introduction SHP-10K Series Introduction SHP-30K Series Introduction HEP-2300 Series Introduction

 

Smart Lighting Wireless Programming Solution: XLC/XLN-NFC Series

The specifications of LED lighting fixtures are very diverse, manufacturers of LED power supplies typically employ hardware methods to alter the reference voltage value of the current detection circuit (using a dip switch or a variable resistor, for instance) to set the current requirement. However, neither of these methods allows for subtle and intuitive current adjustments. In order to meet the needs of customers who require precise and rapid current settings, MEAN WELL's products combine NFC (Near Field Communication) technology to propose an intelligent wireless programming solution.

Read more XLN/XLC Series Introduction

 

Smart Charging Wireless Programming Solution: NPB-450-NFC

Near Field Communication (NFC) is a widely-used short-range wireless communication technology capable of transmitting data between different devices. It offers the advantages of encrypted transmission and high transmission rates. MEAN WELL has recently introduced the NPB-450-NFC model, an addition to the NPB-450 series. This model is designed to seamlessly integrate with the NFC function of mobile phones. Whether the charger has an AC input or not, the MEAN WELL APP enables users to adjust charging parameters through short-range sensing...

Read more NPB-450-NFC Introduction

 

SHARE WELL — One Stop Certifications And Solutions

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Safety News

 
 

Team Members of Technical Service Center

 

 

 

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Tony Hsieh

【Asia & Oceania】
Technical Service

Tel: +886-2-2299-6100
ext.375
Tony@meanwell.com

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Willard Wu

【Taiwan】
Technical Service

Tel: +886-2-2299-6100
ext.374 
Willard@meanwell.com 

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Eris Wu

【Headquarters】
Technical Service Center

Tel: +886-2-2299-6100
ext.350
Eris@meanwell.com

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Wei Qiang Wu

【Mid/South/West China】 
Technical + After-sales Service

Tel: +86-20-3773-7100
400-800-3608
RMA@meanwell.com.cn

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Zhen Dong Wang

【East & North China】 
Technical Service

Tel: +86-512-6508-8600
ext.1801
wangzd@meanwell.cc

 

 

 

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Hank Lan

【EMEA】
Technical + After-sales Service

Tel: +31-20-758-6000
ext.750
hank@meanwell.eu

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Brian Lu

【America】 
Technical + After-sales Service

Tel: +1-510-683-8886
ext.212
brian@meanwellusa.com

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Gabriel Lee

【America】
Technical Service

Tel: +886-2-2299-6100
ext.377 
Gabriel@meanwell.com

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Peter Cheng

【Taiwan/Asia】
After-sales Service

Tel: +886-2-2299-6100
ext.175 
peter@meanwell.com

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Alroy Wang

【Headquarters】
After-sales Service

Tel: +886-2-2299-6100
ext.125
alroy@meanwell.com

Team Members of Certification

 

 

 

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Frank Lin

【Global】
Safety Certification

Tel: +886-2-2299-6100
ext.335
frank.lin@meanwell.com

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Elbee Shen

【Global】
Global Market Access

Tel: +886-2-2299-6100
ext.357 
elbee@meanwell.com 

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Steven Lin

【Global】
Safety/EMC certification

Tel: +86-512-6508-8600
ext.1041
steven_lin@meanwell.com

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Jian Chu

【East & North China】 
Safety/EMC Certification

Tel: +86-512-6508-8600
ext.3611
chujian@meanwell.cc

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Wei Gu

【East & North China】 
Safety Certification

Tel: +86-512-6508-8600
ext.3612
guwei@meanwell.cc

 

 

 

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Lucky Mao

【Mid/South/West China】
Safety/EMC Certification

Tel: +86-20-3773-7100
ext.3601
Lucky@meanwell.com.cn

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JiaYu Yang

【Mid/South/West China】 
EMC Certification

Tel: +86-20-3773-7100
ext.3611
Yangjy@meanwell.com.cn

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