C4. Product & Technical Service Center

Person in charge: Eris Wu eris@meanwell.com

+886-2-2299-6100 #350

Technical Service Mission:
Using our knowledge on power supply with MEAN WELL ESG company resources to provide professional consultancy and total power solution to customers in all fields.

Technical Service Guideline:
● Fast Response – Technical questions will be replied in 24 hours (1 working day)
● Local Support – SDG partner dedicated in local market and regulation knowledge, provide effective support without borders.
● Integration Service – MEAN WELL's technical service personnel have expertise in power system integration and provide customer service with system integration, safety and EMC verification.
● Accountability – Technical staffs are dared to take challenges and do the best to fulfill customer requirements.

Technical Service Team:
MEAN WELL Technical staffs are all over the world to provide customers the best service on power solution recommendation, technical consultancy, EMC validation and modification evaluation.

3+N Products Application

Technical Support & Tech Insights

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3+N Products Application

MEAN WELL has more than 10,000 standard power supply models and a global professional technical service team. Through relevant technical consulting services, it can provide products and combined system solutions according to customer needs. 3+N products cover Rack Power, Modular Power and System Power and other products. They are combined with digital intelligent controllers or combined with more than 10,000 standard power supply models to provide multi-industry applications. The product strategy uses software, system, solution, and service as the framework to provide customers with system solutions that are cost-effective, high-yield, and high-added value.

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Technical Support & Tech Insights

Technical Support

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Tech Insights

Modbus Communication(1):
Modbus RTU Practical Application Instructions

Modbus is a serial communication protocol released by Modicon Corporation (formerly Schneider Electric) in 1979. Open to the public, free of copyright restrictions, and simple to implement and manage, Modbus has emerged as a prominent industrial communication protocol standard and is widely utilized for communication between industrial electronic devices. Modbus is merely a protocol framework; there are other versions as well, such as Modbus RTU and Modbus/TCP.

Read more DRS-240/480 Series Introduction SHP-10K Series Introduction SHP-30K Series Introduction HEP-2300 Series Introduction

Smart Lighting Wireless Programming Solution: XLC/XLN-NFC Series

The specifications of LED lighting fixtures are very diverse, manufacturers of LED power supplies typically employ hardware methods to alter the reference voltage value of the current detection circuit (using a dip switch or a variable resistor, for instance) to set the current requirement. However, neither of these methods allows for subtle and intuitive current adjustments. In order to meet the needs of customers who require precise and rapid current settings, MEAN WELL's products combine NFC (Near Field Communication) technology to propose an intelligent wireless programming solution.

Read more XLN/XLC Series Introduction

Smart Charging Wireless Programming Solution: NPB-450-NFC

Near Field Communication (NFC) is a widely-used short-range wireless communication technology capable of transmitting data between different devices. It offers the advantages of encrypted transmission and high transmission rates. MEAN WELL has recently introduced the NPB-450-NFC model, an addition to the NPB-450 series. This model is designed to seamlessly integrate with the NFC function of mobile phones. Whether the charger has an AC input or not, the MEAN WELL APP enables users to adjust charging parameters through short-range sensing...

Read more NPB-450-NFC Introduction

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Safety News

Safety

Date	Region	Topic
2024.02.23	Global	【PDF】2024.H1 Safety Regulation Update
2023.07.14	Global	【PDF】ITAV products Standard News – IEC, EN, UL 62368-1
2023.05.03	Global	【PDF】IEC, EN, ANSI/AAMI ES60601-1 (Ed. 3.2) Status
2023.03.20	Europe	【PDF】EU Directive and Standard for VFD
2022.09.12	Global	【PDF】62368 ES& PS& LPS list for MW Product

EMC

Date	Region	Topic
2024.03.01	Europe	【PDF】The difference of draft for CISPR 32 Edition
2023.07.14	Global	【PDF】EN50155 Standard update
2023.06.13	Global	【PDF】Technical revision for IEC60601-1-2
2023.05.16	China	【PDF】GB 17625.1-2022 Standard update
2023.05.16	Global	【PDF】Technical changes of the new IEC61547
2022.08.09	Europe	【PDF】Classification of apparatus for EN55014-2
2022.04.12	China	【PDF】China issued new EMC standards of IT/AV and lamps
2021.10.25	Europe	【PDF】EMC-EN 54-4 introduction
2021.01.26	Global	【PDF】ICES-003 Issue 7

IA

Date	Region	Topic
2024.01.16	China	【PDF】Fully Implementation of Electronic CCC Certificates
2023.07.14	Japan	【PDF】METI published the new JIS standard J62368-1(2023)
2023.05.10	Global	【PDF】GMA IEC62368-1 access
2023.05.10	China	【PDF】GB17625.1-2022 and built-in SPS with auxiliary heat dissipation devices
2023.01.18	Global	【PDF】Australia, New Zealand New ITE Standard
2022.09.14	China	【PDF】CCC GB4943.1-2022 is released for ITE products
2022.07.15	Saudi Arabia	【PDF】Introduction of SASO Registration Procedure and New requirements for RoHS
2021.10.21	India	【PDF】MEAN WELL Standard products have complied with compulsory registration order-phase IV