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Technical Service Hall

Technical Service Mission:
Using our knowledge on power supply to provide professional consultancy and total power solution to customers in all fields, solving every issue related to power requirements, and helping customers successful design in their products with the power solution we provided.

Technical Service Team:
MEAN WELL as the global leader in the standard power industry. Technical staffs are all over the world to provide customers the best service on power solution recommendation, technical consultancy, and modification evaluation. The global technical support network formed by 5 branch offices, 12 local representatives and over 100 authorized distributors, providing customers close and fast support.

Technical Service Guideline:
● Fast Response – Technical questions will be replied in 24 hours (1 working day)
● Local Support – Branch offices, local representatives, and authorized distributors dedicated in local market and regulation knowledge, provide effective support without borders.
● Power Profession – MEAN WELL focus on power supply. Staffs equip with the right knowledge to all power inquiries.
● Accountability – Technical staffs are dared to take challenges and do the best to fulfill customer requirements.

Team Members

 

 

 

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Willard Wu
Technical Service
Taiwan

Tel: +886-2-2299-6100
ext.374
Willard@meanwell.com

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Wei Qiang Wu 
Technical Service
Mid/South/West China

Tel: +86-20-3773-7100
400-800-3608
RMA@meanwell.com.cn

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Eris Wu
Global Customer Service Center

Tel: +886-2-2299-6100
ext.350
Eris@meanwell.com

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Tony Hsieh 
Technical Service
Asia & Oceania

Tel: +886-2-2299-6100
ext.375
Tony@meanwell.com

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Zhen Dong Wang 
Technical Service
East & North China

Tel: +86-512-6508-8600
ext.408
wangzd@meanwell.cc

 

 

 

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Hank Lan
Technical Service
EMEA

Tel: +31-20-758-6000
ext.750
hank@meanwell.eu

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Brian Lu 
Technical Service
USA

Tel: +1-510-683-8886
ext.212
brian@meanwellusa.com

Technical Support

FAQ

Please click into the links below

 

Media Center

KNX Product Demonstration —
KNX Power Supply, KNX Devices and KNX LED Drivers for Smart Building

This demonstration gives an overview of MEAN WELL KNX products including the world's first KNX compatible LED CC driver – LCM-25KN. On top of that KNX power KNX-40E-1280D and KNX CV LED driver PWM-60KN are introduced which shows the unlimited possibilities in your smart home control.

KNX DEMO KIT Brochure (PDF)
 

Power Adapter DC Plug Converter

MEAN WELL power adaptors have unique features such as global safety, high reliability, and standard product availability without MOQ. As the DC input connection of various instruments and equipment are different, there is often a need to modify the output DC plug of the power adaptor. As a solution, we especially plans 17 new DC plug converters that are commonly used. Users can purchase the matching converter to enable direct connection, allowing a simple, convenient, and quick solution to solve the end users’ urgent needs for low quantity sample testing and flexible usage.

More Information (PDF)
 

LSP-160R Series : Applying Redundant Setup (Backup Power) for LED Display Application

The LSP series is a new miniature enclosure-type power supply which is mainly developed to provide equipment with high stability feature and redundant functions. Slim width (55mm) and low profile(20 mm) case with fanless design is a perfect fit for indoor noise-free equipment or narrow-sized display applications.

More Information